Job description
The PositionA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.Roche Diagnostics is looking for a qualified intern to join our Customer Support team as Customer Support Intern (Medical Application), you will be responsible for ensuring the success of managing and executing the customer support strategy by coordinating with relevant stakeholders. You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. The Opportunity:You are assisting to perform and install application setupYou are responsible in troubleshooting support and evaluationYou are assisting in conduct operator training for customer and internal team members aiming to ensure customer satisfaction and provide efficient customer support.
Responsibilities & skills
You are a team players demonstrated by the ability to receive and provide feedback professionally thrive and collaborate in a cross-functional environment.You have ongoing interest in digital services, industry trends, best practices and emerging technologies.You possess strong work ethic and understanding of importance of quality customer serviceIT experience will be an added advantage
Education
You possess good understanding of basic laboratory techniques and principles.You have experiences in the planning, execution, and analysis of laboratory data.You are efficient, organized, details oriented and result driven.You are able to efficiently prioritize tasks in a fast-changing environment.
Experience
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Roche
Roche was one of the first companies to bring targeted treatments to patients. With our combined strength in pharmaceuticals and diagnostics, we are better equipped than any other company to further drive personalised healthcare. Two-thirds of our Research and Development projects are being developed with companion diagnostics.We are the world's number 1 in biotech with 17 biopharmaceuticals on the market. Over half of the compounds in our product pipeline are biopharmaceuticals, enabling us to deliver better-targeted therapies.We have been at the forefront of cancer research and treatment for over 50 years, with medicines for breast, skin, colon, ovarian, lung and numerous other cancers.We offer doctors profound information to guide treatments and to answer more patients’ questions than any other company. And our tests enable hospitals and labs to deliver that information quickly and reliably.We invest around 9 billion Swiss francs in Research and Development every year because innovation is our lifeblood. This is amongst the highest Research and Development spends in the world across all industries.
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