Specialist Customer Service

The Specialist, Customer Service is a key member of DKSH's Healthcare Customer Care Service team, responsible for ensuring accurate and efficient order processing while delivering a consistently positive experience for customers and clients. This role is central to upholding DKSH's service standards through ownership, responsiveness, and a commitment to continuous improvement.What You Will DeliverReceive and process customer orders via call, email, and fax, including exchanges, returns, credit notes, and debit notes, ensuring accuracy and completeness at every stepAccurately enter all order information into the system for timely and error-free processingConduct outbound calls to customers to address complaints, queries, and order confirmations, particularly when order requests require clarificationFollow up with the warehouse for order status updates and ensure customers receive timely and proactive communication throughout the processCoordinate with respective departments to obtain necessary approvals and facilitate credit releaseTake full ownership of customer orders and follow through to case closure, ensuring a seamless and satisfying customer experienceEnsure all workflows adhere to established processes and standard operating procedures to maintain service quality and complianceContribute to achieving annual Key Performance Indicators (KPIs) set for the division and departmentParticipate in and support bi-annual stock count activitiesContribute actively to the department's continuous improvement efforts and help drive operational excellenceAdministrative duties and coordination tasks as required