Job description
Description:About the RoleThe Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.What You Will DeliverEnsure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfoliosServe as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teamsCoordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teamsCoordinate with the Inventory Planning team to raise Purchase Orders accurately and on timeManage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant executionWork closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently metCoordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functionsTrack operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviewsIdentify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
Responsibilities & skills
Education
2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to applyExperience in fast-paced, cross-functional environments is preferredStrong analytical and problem-solving abilities, with a solid understanding of operational and financial metricsExcellent organizational and multitasking skills, with high attention to detail and the ability to work independentlyProficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantageStrong communication and stakeholder management skillsProactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
DKSH
Growing consumer goods businesses across AsiaDKSH is a leading provider of Market Expansion Services in Asia with a focus on fast moving consumer goods, food services, luxury goods as well as fashion and lifestyle products and hair and skin cosmetics. Our extensive offer extends from product feasibility studies and registration to importation, customs clearance, marketing, sales, field merchandising and promoter services, warehousing, physical distribution, invoicing, cash collection, after-sales and other value added services.Our expertise and broad local knowledge, together with our infrastructure, enable us to better understand our business partners’ needs and to deliver customized solutions to grow their businesses.From our 70 distribution centers in Asia, we provide fast moving consumer goods (FMCG) companies with direct access to retail channels and into healthcare outlets (hospitals, clinics and drug dispensing pharmacies) if required. Our marketing and sales experts have a proven track record in improving the brand awareness, brand value and market share of our clients’ products. We also cater to the rapidly growing hospitality industry in the region.Serving more than 500 boutiques, shops-in-shops and brand counters, we have a proven track record as a brand builder in luxury goods. DKSH is also the sole franchisee and distributor of Levi’s® products in Thailand and Cambodia.
View company profile