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Customer Service Agent - Filipino/Tagalog Speaker
Job description
Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam and the Philippines.Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.Learn more about us at www.valiram.comValiram Brands:Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)Accessories (Swarovski, Mont Blanc)Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)At the office: Valiram HQ is located 10 minutes to Pavilion and 5 minutes to KLCC. We offer flexibility in working schedules depending on our employee’s lifestyle preferences. Access to our staff only cafe with a view of the city to price friendly food options.We celebrate diversity with 32 nationalities spread across our team. To embrace this diversity, we celebrate the various festivities all year round such as Hari Raya, Malaysia Day, Chinese New Year, Deepavali and Christmas.You can engage in various activities monthly including badminton, hiking, running and language class and meet other employees from across our brands and head office. All activities are free of charge!About the RoleDeliver excellent experiences to our customers via all relevant communication channels.Address customers’ issues swiftly and provide effective solutions towards resolutionsDrive high self-performance in all measured metrics alongside efficient proactive follow-up internal stakeholders and customers towards case closure within given timelines and standards.Share feedback and ideas on tools, resources, procedures, and guidelines to improve daily working capabilities.Deliver “Best-In-Class” support services to all our customers via extra mile efforts in day-to-day operations to ensure the unmatched retail brand satisfaction.
Responsibilities & skills
Education
Respond to customer queries:Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.Support customer enquiries via email, phone or chat in a non-scripted environment by providing the right solution in the best way.Be a true brand ambassador by living the brand values in each customer interaction.Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.
Experience
Minimum 1-3 years of related experience in in working on Projects and understanding of Milestone Coordination and Management, Stakeholder Management, and Comfortable in Communicating with various levels of target audiences and by using different channels.Microsoft Excel, PowerPoint and Word knowledge is a must (Basic to Intermediate). Business Support Systems such as Capillary CRM system Salesforce.com etc etc are strongly advantageous.
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Valiram
Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam.Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow.Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.
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