Job description
Learn more about us at www.valiram.comValiram Brands:Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)Accessories (Swarovski, Mont Blanc)Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)F&B (Bacha Coffee, Godiva, TWG Tea, Laderach, Quivo, Las Meninas)Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)Available Brands:TWG Tea & GodivaAbout the Role:As a Senior Retail Associate/Retail Associate, responsible for creating and maintaining long-term relationships with customers to achieve sales goals. Represents the brand in a positive and professional manner to encourage recurring business. Assists customers in making informed choices by providing accurate product information and personalized service. Fosters a positive, engaging, and ethical working environment that enhances both customer satisfaction and team performance.Key Responsibility Areas:Drive sales and achieve store targetsDeliver excellent customer serviceMaintain brand image and standardsEnsure store operations run smoothlyManage inventory and stock integritySupport reporting and documentation accuracyDevelop product knowledge and skills
Responsibilities & skills
Education
Minimum 13 years of experience in retail, hospitality, or customer service environment.Strong communication and interpersonal skills; able to engage confidently with customers.Customer-oriented with a positive attitude and passion for delivering excellent service.Well-groomed and professional appearance, representing the brand image at all times.Sales-driven with the ability to meet and exceed individual and store targets.Detail-oriented with good organizational and follow-up skills.
Experience
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Valiram
Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam.Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow.Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.
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