Job Description
About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when youAs an S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.Role Location: Suncorp Noosa Civic Branch, Noosa Civic Shopping Centre, 28 Eenie Creek Road, Noosaville QLD 4566Role Type : Permanent, Part-time (20hrs/week) What will your day look like?As an S&S Banking Consultant, you will:Deliver customer obsessed service that drives customer satisfaction and first call resolutionProvide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channelsSupport and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking featuresProvide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their bankingDemonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomesContributes to a team culture that is balanced across people, customer, risk, and performanceEnsures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting GuidelinesWhat will you bring?
Responsibilities + Skills
Education
Experience in delivering high quality customer experienceComfortable with digital customer service platforms to assist customers in real-timeAbility to navigate and troubleshoot common digital banking applications and mobile services with customersUnderstanding of digital verification and ID validation systems used in customer onboardingProficiency in digital payment technologies, such as mobile wallets and online paymentsAbility to handle and assist with digital banking queries, empowering customers to manage their accounts online
Experience
