Job Description

See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will: Build a personal connection with customers through meaningful conversationsWork with customers to help them use our in-branch technology and digital banking optionsAsk about and respond to customers’ transactional needs in the branch, ensuring they leave satisfiedPerform interviews and process applications for personal loans, credit cards and associated productsAdhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positionsEngage with customers by participating in community events and fundraising activitiesLook out for the safety and wellbeing of your teamUse tools to capture customer feedback, and take action to correct any service breaks and drive improvement   We’re interested in hearing from people who: Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you doCan bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needsCan demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutionsMost importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.