Job Description
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will: Build a personal connection with customers through meaningful conversationsWork with customers to help them use our in-branch technology and digital banking optionsAsk about and respond to customers’ transactional needs in the branch, ensuring they leave satisfiedPerform interviews and process applications for personal loans, credit cards and associated productsAdhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positionsEngage with customers by participating in community events and fundraising activitiesLook out for the safety and wellbeing of your teamUse tools to capture customer feedback, and take action to correct any service breaks and drive improvement
Responsibilities + Skills
Education
Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutionsMost importantly youll need to have a genuine passion for the customer and for doing the right thing to ensure were putting our customers needs first.
Experience
