Job Description

Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.   Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: Assist customers with general banking transactions, answering questions and queriesBuild a personal connection with customers through meaningful conversations face to face and through our direct channelsWork with customers to use our in-branch technology and digital banking optionsComplete Financial Health Checks to assess customers’ financial needsProcess applications for personal loans, credit cards and associated productsUse tools to capture customer feedback and take action to correct any service breaks to drive improvementBe provided with continuous training and development to support your career aspirations   We’re interested in hearing from people who have: A passion for delivering outstanding customer service with every interactionThe ability to have great conversations and confidence to ask challenging questionsProblem solving attitude and curiosity in finding the right solutionsAn open approach to learning new things and goal orientedAn ability to work collaboratively as a team to deliver a seamless customer experience