Job Description

Do work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our teamAs the Customer Banking Specialist in our Liverpool Branch , you’ll:Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial AdviceSupport customers with enquiries, maintenance on accounts and process applications for credit productsProvide options for the customer through education & demonstration of our in-branch technology and digital banking optionsProblem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture   We’re interested in hearing from people who haveProven experience delivering exceptional Customer Service ideally in Financial Services, Retail or HospitalityExcellent communication skills & the ability to articulate financial terms in a clear wayThe ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you doAbility to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutionsA genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers