Job Description
End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes.Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.Why we need youAs someone who never shies away from a challenge, let us present ours to you. We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.Our team is distributed across our entire branch network in Adelaide, and you will be expected to travel to provide support at our regional sites.Do work that mattersAs our Desktop Support Technician, you will be based in the Adelaide CBD and be responsible for providing technical support and assistance to end-users in a fast-paced and dynamic environment.You will be required to troubleshoot and resolve desktop, software, and hardware issues for internal colleagues. In this role, you will also be responsible for maintaining and upgrading laptops, desktops and peripherals in campus locations as well as Branch.Provide desktop support to end-users, both in-person and remotely.Install, configure, and troubleshoot desktop hardware and software.Troubleshoot and resolve desktop and peripheral issues.Install and maintain desktop operating systems and applications.Perform desktop and application upgrades as needed.Maintain and manage hardware inventory.Provide timely and effective communication to end-users and IT management.Collaborate with other IT teams to resolve complex issues.Support device lifecycle activities, including device builds, deployments, refreshes and decommissions.Utilise tools such as Intune and ServiceNow to manage requests and device support activities. We’re interested in hearing from people who possess the following:
Responsibilities + Skills
Education
Recent experience in desktop support.Strong knowledge of desktop operating systems, such as Windows and macOS.Experience supporting desktop hardware and peripherals.Familiarity with Microsoft Office and other common business applications.Excellent communication and interpersonal skills.Ability to work independently and in a team environment.Flexible with working locations as this role requires travel between locations to assist with technical queriesExperience gained within technology support teams, Managed Service Providers (MSPs), or similar customer-facing IT environments will be highly regarded.A strong customer service mindset and passion for helping users.
Experience
