Job Description

Job Description:Core responsibilitiesProvide Level 1–Level 2 IT support to staff and rail operations teamsSupport users in:Microsoft 365 (Outlook, Teams, SharePoint)Windows laptops/desktops and mobile devicesVPN, network access, and remote connectivityPrinters and depot systemsLog, track, and manage tickets in Service Desk systems (e.g., ServiceNow)Troubleshoot hardware/software issues across:OfficesRail depots and maintenance facilitiesSupport rail-specific systems (maintenance tracking, operations platforms)Set up accounts, devices, and access for new employees and contractorsEscalate complex issues to systems, infrastructure, or cybersecurity teamsAssist with IT rollouts (hardware deployment, upgrades, system migrations)Ensure compliance with cybersecurity and rail safety standardsProvide on-site or remote support depending on depot locationWork environment:Mix of office + rail depot/site supportFast-paced operational environment (24/7 rail operations support culture)Shift work possible depending on project/siteExposure to critical infrastructure systems (transport networks)Pay: From $6,250.00 per monthBenefits:Childcare assistanceDental insuranceEmployee discountEmployee mentoring programHealth insuranceLife insuranceMaternity leaveParental leaveProfit sharingReferral programRelocation assistance