Job Description
We have an exciting opportunity for a motivated individual to join a passionate team as a Senior Customer Relations Case Manager.The Senior Customer Relations Case Manager is responsible for the investigation, management, and negotiation of outcomes for complex customer issues, primarily cases referred to BOQ Group through external dispute resolution schemes, such as the Australian Financial Complaints Authority (AFCA). The Senior Customer Relations Case Manager takes accountability for root cause analysis, feedback and continuous improvement initiatives identified through management of disputes.
Responsibilities + Skills
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
Education
Ability to build and develop rapport and demonstrate empathy in order to influence outcomes and perceptions
Experience
