Job Description
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.The Indigenous Call Centre team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.As an Indigenous Call Centre Support, you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.
Responsibilities + Skills
Education
through to ensure customer satisfaction.Provide banking solutions to our existing bank clients and new direct clients.You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
Experience
5 years of customer service experienceStrong customer focus and ability to delight customers
