Job Description

Westpac Group, you'll be empowered to make a difference, speak your truth, and create a future worth striving for. But best of all, you'll be joining a whole organisation of people who love working together to help others create their best future.How will I help?As the Head of Virtual Branch and Retention, you will lead and develop a high-performing sales team dedicated to delivering exceptional virtual banking experiences through Voice, Video, and Chat channels.Reporting to the National General Manager Virtual Banking, you will drive innovation and performance by identifying customer pain points and influencing key initiatives in partnership with the Transformation and Operations & Effectiveness teams. Your leadership will focus on enabling teams to meet customer needs seamlessly, improve customer satisfaction, and deliver strong business outcomes across virtual channels.You'll champion coaching, develop leaders within your teams, and embed a growth mindset to improve both customer experience and sales performance. This role provides an exciting opportunity to make a measurable impact on Westpac's NPS, customer retention, and overall channel success.