Job Description
Job DescriptionLearning Specialist As a Belong Learning Specialist you’ll work in the Belong Channel Operations team to design, develop and deliver learning programs to ensure our customer service teams are “job ready” to provide great customer experiences. This includes induction training for new starters, and learning interventions to equip our existing customer service teams with the skills needed for product and organisational change, and to improve customer experience. The Belong Channel Operations team are responsible for optimising our customer service teams’ experience. Your peers will be other learning specialists, communications and R&R specialists, process and knowledge specialists and deployment specialists. Your training solutions will fit seamlessly with other Channel Operations team solutions (such as communications, knowledge, embedding, leader-led activities, etc) to deliver holistic people focused solutions that achieve business and customer outcomes.
Responsibilities + Skills
Collaborate with Workforce Management and Sales & Service leaders on learning deployment and ensure learning initiatives can be efficiently deployed to the target audience.Define and design learning assessment and evaluation solutions (aligned to standards and strategy).
Education
Training Needs AnalysiseLearning Instructional DesignLearning Content DevelopmentLearning domain expertise
Experience
