Job Description
As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services Day to day your key responsibilities will consist of: Teller duties including general enquiries, account opening/closing, deposits, withdrawalsFloor walking and initiating quality conversations with customersInbound and outbound calling to maintain and build customer relationshipsDaily maintenance of the ATMCash management - ATM Services, TravelexStationery ordersStrong focus on compliance
Responsibilities + Skills
Driven to take a personalised approach with every customer interaction"Can do" approach to all aspects of your roleAbility to learn and confidently use a number of technical financial systems
Education
Experience
Previous customer service experience, preferably from the banking industryContributor to a collaborative team environmentWillingness to go above and beyond for your customers and colleagues
