Job Description

Entry level opportunity, open to a variety of customer service backgroundsFull time paid training + Careers opportunities with Australia’s oldest bank   Who we areWith over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Creating better futures together is our purpose – it’s what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple. The TeamThe Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.Watch this video to learn more about the team!https://www.youtube.com/embed/z-j1nByA9j0 How will I help?Your journey will begin on 2 August as a Customer Service Representative in our inbound contact center, you'll be the first point of contact for our customers seeking assistance over the phone. Your primary responsibility will be to provide unparalleled service and support to every caller, addressing their inquiries and resolving their issues promptly and effectively. From general banking questions to account maintenance and technical inquiries, you'll handle a diverse range of queries with professionalism and expertise.