Job Description
Quality assurance is a key risk control in the management of our customer complaints. Accordingly, the key focus of this role is to help drive a culture of quality, compliance, people capability and consistent customer experience via performance of regular quality assurance assessments and providing coaching to team members.You will also take appropriate action to address gaps in knowledge and/or capability where required including the development of templates, standard wording, training etc.
Responsibilities + Skills
Education
Identify quality performance themes for both individuals and the team, using the trends to drive improvement via process review, training and/or coaching.
Experience
