Job Description

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Banking Consultant in our Team, you’ll play a key role in helping to shape a world where people and communities thrive. You are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.Role Location: 205 205/1 Collingwood drive. Redbank QLD 4301Role Type: Permanent, FulltimeBanking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.What will your day look like?As a Banking Consultant, you will have the opportunity to:Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,Actively participate in and support bank programs and initiatives,Take responsibility to ‘know your customer’ from a risk perspective, andEnsure compliance with ANZ and branch policies and procedures.