Job Description
Process applications for racing codes, including Bookmakers, Clerks, Promoters, and Syndications.Assist and consult with stakeholders to ensure compliance with racing rules.Handle customer enquiries and manage complaints, providing accurate advice.Manage DNA registration and processing for Standardbreds.Maintain call logs, record complaints, and report non-compliance issues.Allocate and distribute microchips for greyhounds and Standardbreds, maintaining stock control.Collect fees and coordinate penalties and debt recovery.Issue documentation, monitor licencing and registration requests, and ensure accurate record-keeping.Communicate with stakeholders to resolve complex applications and operational issues.Perform data entry and maintain databases.Prioritise work to meet deadlines and statutory timeframes.Conduct audits for racing codes and promoters.Demonstrate ethical behaviour and integrity as per the Public Sector Ethics Act 1994.
Responsibilities + Skills
Ability to work independently with a methodical approach to prioritising work demands.Experience in consulting with internal and external stakeholders, including government and non-government agencies.
Education
Excellent communication and interpersonal skills for handling enquiries and complaints. Previous experience in a Customer Service role is required.Strong attention to detail for processing applications and maintaining records.Effective organisational skills to prioritise tasks and manage time efficiently.Problem-solving abilities to resolve complex applications and operational issues.Proficiency in data entry and database management.Familiarity with microchip allocation and distribution processes.
Experience
