Job description
Under the guidance of the Executive Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures. ESSENTIAL FUNCTIONS: Scans all membership ID cards.Be on time, ready to start work at the welcome center at the beginning of your shift, dress in uniform and name tag, no matter the weather.Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.Conduct prospective member tours, as needed.Handle member and non-member phone calls as per YMCA policies.Perform Y membership sign-ups in the electronic registration system.Be knowledgeable about YMCA policies and procedures and effectively communicate them as needed, to members and staff.
Responsibilities & skills
Education
Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.Maintain an orderly and neat workspace during your shift and clean up when leaving.Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
YMCA
A not-for-profit community service organization, YMCA of the USA assists the more than 2,600 individual YMCAs across the country and represents them on both national and international levels. Local YMCAs are leading providers of child care in the US. The facilities also offer programs in aquatics, arts and humanities, education of new immigrants, health and fitness, and teen leadership. Overall, YMCAs serve about 21 million people across the US, which includes about 10 million children under the age of 17. The first YMCA in the US was established in 1851 as an outgrowth of the YMCA movement launched by George Williams in the UK in 1844.
View company profile