Job description
Full job descriptionAs a Manager Customer Experience Design - Onboard, you will be responsible to develop, evaluate, propose and continuously improve onboard products and services including implementation of corrective measures. Mentor specialist, trainers and front liners in their ability to contribute and support the delivery of meaningful experiences on all Qatar Airways flights. Develop and improve onboard experiences in order to streamline processes within the department. Partner with other managers within the department to guarantee seamless journey to the customers. Have extensive experience in creating and implementing award winning product and service strategies and presenting to C suite.
Responsibilities & skills
Education
Develop, design and implement innovative onboard product and services that are industry leading in all cabins and for all aircraft types, ensuring that are customer centric, crew friendly and route compatible. Research industry wide best practices and products by conducting competitor analysis (bench marking) of leading airlines and hotels, their in-flight/in-house Service Delivery and Design standards and make strategic decisions and amendments to Qatar Airways products for continuous improvement.Min. Bachelors Degree or Equivalent
Experience
8+ years of job-related experiencePrevious work experience in product development and service design
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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