Full job descriptionAs a Manager Customer Experience Design - Onboard, you will be responsible to develop, evaluate, propose and continuously improve onboard products and services including implementation of corrective measures. Mentor specialist, trainers and front liners in their ability to contribute and support the delivery of meaningful experiences on all Qatar Airways flights. Develop and improve onboard experiences in order to streamline processes within the department. Partner with other managers within the department to guarantee seamless journey to the customers. Have extensive experience in creating and implementing award winning product and service strategies and presenting to C suite.

Develop, design and implement innovative onboard product and services that are industry leading in all cabins and for all aircraft types, ensuring that are customer centric, crew friendly and route compatible. Research industry wide best practices and products by conducting competitor analysis (bench marking) of leading airlines and hotels, their in-flight/in-house Service Delivery and Design standards and make strategic decisions and amendments to Qatar Airways products for continuous improvement.Min. Bachelors Degree or Equivalent

8+ years of job-related experiencePrevious work experience in product development and service design