Job Description

Mon05:00:0015:00:00Tue05:00:0016:00:00Fri05:00:0016:00:00Sat05:00:0016:00:00 Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25.  Additional payments may also apply depending on location.It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.Customers are at the heart of everything we do.It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.Being a colleague in one of our stores means that you will help to serve our shoppers better every day.You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.You will be responsible forAs a Shift Leader, you will be working in a fast paced retail environment where no day is the same.You will take ownership of activities by co-ordinating a team to deliver.As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedbackYou will have a great understanding of how your team is performing and be the expert in delivering practical actions for its improvement by taking a hands on approach.With your guidance, your area will always remain a safe place to work and shop.You will needYou are able to role model giving great, natural customer service ensuring every customers needs are metBe able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their bestYou are a clear communicator and use a variety of methods to keep the team well informedBe confident in taking the lead as at times you will be in chargeÂYou are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues