Job Description
Your new roleAs a customer service officer, you will be the first point of contact for our current and prospective students. You will be answering their enquiries on the phone and digitally, providing information, helping students navigate their studying journey and make informed decisions about their course selection. You will also resolve any day-to-day issues with current cohorts.You will also:Provide guidance and supportProcess enrolments, payments, refunds, and transfersMaintain accurate and up-to-date records of student data and transactionsLiaise with internal and external stakeholders to ensure a smooth customer experienceContribute to the continuous improvement of our customer service standards and procedures
Responsibilities + Skills
A willingness to learn and adapt to changing customer needs and expectationsStrong problem solving abilities
Education
Interpersonal skills and empathetic natureA positive, friendly, and professional attitude
Experience
