Job Description

Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements.The Service Operations Manager (SOM) is the primary custodian for a portfolio of services in the production environment (Run only not Change). Accountable for the performance and stability of the applications that deliver those services. Gate-keeper to the implementation of Change into the production environment, ensuring high system availability, reliability and sustainability of service. Your key responsibilities may include:Monitor the performance and stability of the applications, systems and components which form the end-to-end basis of their service in the production environment.Collaboration with project teams in managing Change into the production environment in accordance with the broader business and GroupTech strategies.Develop a continuing understanding of business strategies, evolving technologies, regulations, legislations, market changes, with an eye towards how they may impact or evolve delivery of the service.People Leadership, governance and oversight of partners, driving successful outcomes whilst ensuring contractual obligations are met, in accordance with Westpac’s behaviours and processes.Enable the partners in overcoming any roadblocks or issue resolution.Drive an effective communication framework with partners/vendors/stakeholders including both formal