Job Description
How will I help?We are looking for a new manager to join our team. As a Manager, Customer Remediation you will report to the Practice Leader, Breach Reporting and Remediation Governance and work closely with the Senior Manager, Remediation Governance.The Remediation Governance team sits within Enterprise Compliance. The team is responsible for frameworks, policies and procedures, reporting and monitoring relating to customer remediation at Westpac.Some of your responsibilities will include:Management of Group Customer Remediation Policy, Standard and guidanceMaintaining and updating remediation eAcademy modelsConducting Thematic Deep DivesControls testingManagement of remediation charity panelProviding remediation advice to Divisions and LoBs.Ad hoc training delivery to Divisional teamsWhat’s in it for me?
Responsibilities + Skills
Education
A commitment to fair outcomes for our customersSome experience in remediation delivery or governance would be ideal
Experience
Experience in a governance, compliance or monitoring role within financial servicesUnderstanding of customer remediation and the incident management framework and processStrong written and verbal communication skills
