Job Description

Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business. FY26 Is the year of growth and as a team we have a laser sharp focus on four pillars:Brilliant people and partnershipsCustomer obsessionExecution excellenceResponsible growth and returns  About the role As an Account Manager , you use your excellent customer service and acquisition skills to deliver against the following responsibilities:Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction , and achieve revenue and sales objectives for the defined portfolio.Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers.Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.Meet individual and team sales and performance KPIs with a focus on acquisition metrics.Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.Identify areas of improvement and actively embrace change and technology to better support our business customers.