Job Description
Account Manager (TBTC Bundell QLD) Job SummaryJob DescriptionAbout the team Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business. FY27 Is the year of growth and as a team we have a laser sharp focus on four pillars:Brilliant people and partnershipsCustomer obsessionExecution excellenceResponsible growth and returns Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
Responsibilities + Skills
Education
Understand the business plus and Telstra SMB customer base.Understand the day-to-day operations and what to expect in a TBTCSound knowledge of how channels work and a strong understanding of the marketExperience in Cisco and Microsoft products and solutions.
Experience
