Job Description

Full job descriptionWe are looking for an experienced Night Auditor to assist guests with their overnight requests and balance accounts for the day shift. The night auditor will be responsible for providing excellent customer service to quests and keep the front desk running smoothly.RESPONSIBILITIES:Checking in late arrivals and room guests;Report all maintenance issues (example: if lights are not working, aircons, etc.);Answer all phone calls and action accordingly;Ensure that the sauna, steam room, gym equipment and aircon’s are all switched off;Make sure all charges are posted and dockets are present, if not email FOHM and Guest Relations;Check void forms and make sure all paperwork are done;Ensure the lodge room rates are all correct and if any discrepancy, to email FOHM and Shift leader;