Job Description

The Sanlam Investment Group is uniquely equipped and positioned to deliver on its purpose of empowering generations to be financially confident, secure and prosperous. Through our vast in-house expertise and strategic partner networks, we can access all asset classes across the globe, private and public, actively and passively managed, to develop investment solutions that are in our clients best interests and have a positive impact on society. Backed by the Sanlam Groups balance sheet, the Sanlam Investment Group has a true competitive advantage in its ability to invest alongside clients, particularly in private markets where impact investing drives the agenda.The Sanlam Investment Group is one of the largest, most diversified financial services and investment firms in Southern Africa with assets under management and administration of more than R2 trillion. It is a B-BBEE level 1 contributor and one of the largest black-empowered asset managers on the African continent.Sanlam Collective Investments (SCI)Sanlam Collective Investments (SCI) was established in 1967 as a full Sanlam subsidiary. Sanlam Collective Investments manages over R590 billion on behalf of more than 300 000 clients. Other renowned financial services companies have also partnered with us to offer third-party funds. In these cases, the third-party funds are distributed and promoted by respective financial services companies, whereas Sanlam Collective Investments is responsible for client administration and complianceWhat will you do?The Service Team Leader will be responsible for managing, leading, supporting and developing the consultants within the Client Contact Centre in accordance with the SCI service standards and values. This individual, whilst needing to be able to cope with shifting priorities, will need to ensure processes and targets are adhered to and achieved. This role requires an organised, self-disciplined individual who is passionate about motivating and supporting others.