Job Description

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!What will you do?We are looking for a vibrant, tenacious, determined individual into a Business Agent role to:Handle inbound and outbound calls, emails, chats and other queries from clients, brokers, or internal stakeholders.Resolve client queries timeously and accurately, ensuring client satisfaction.Educate clients on policy details, cover options, and processes.Maintain a polite, empathetic, and professional tone at all times.Ensure data is accurately captured and updated in the system.Assist with generally policy changes. Removing and adding of additional items.Upsell on relevant products based on your needs analysis.