Job Description
Who are we?At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.What will you do?We are seeking dedicated MiHelp Advisors who are passionate about providing exceptional client support within our 24-hour Emergency Call Centre. This role requires operating in a high-pressure environment, responding to clients during emergency situations with professionalism, empathy, and efficiency. MiHelp Advisors work on a rotating shift schedule, comprising four days on and four days off, covering bothday and night shifts to ensure continuous service delivery.
Responsibilities + Skills
Customer focus - Contributing dependentlyCollaborates - Contributing dependentlyBeing resilient - Contributing dependently
Education
Ability to work under pressure and meet deadlines.Strong organisational skills with attention to detail.Systems thinking and methodical approach to problem-solving.Strong process orientation and ability to follow through on tasks.Analytical skills with the ability to identify and implement process improvements.
Experience
