Job Description

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives. What will you do?Handling of queries (telephonically and/or via email) within agreed timelines.Action and respond to all customer/client follow-up tasks within agreed timelines.Answering of incoming calls on the Living Benefit Claims Helpdesk / Call Centre.Making outbound calls to assist clients on a daily basis.Engaging telephonically with clients regarding the progress of the claim.Referring of Claims enquiries to the Claims Assessor.Referring customer complaints to Management.Alert management of any trends being picked up while servicing clients.