Job Description

The Administration Assistant Complex Claims will serve as the support function within the business unit and perform administrative duties in general.Will be responsible for follow-up on processing activities to ensure a high quality of service is provided.Focus will be placed on non-core activities of claims handler responsibilities.Key ResponsibilitiesProvide administrative support to Complex Claims Managers, ensuring effective claims management and service delivery.Schedule and allocate new claims to Complex Claims Managers within required turnaround times.Appoint and facilitate claim-related resources in accordance with claim requirements and request updates from the resources within the contracted timelines.Obtaining and clarifying underwriting information, retrieving detailed policy schedules, surveys and risk reduction requirement letters.Manage claim-related payments, including review of fee narratives in line with the contracted fees, payment processing, invoice settlements, and payment query administration.Administer summons-related claims and ensure all required documentation and processes are completed accurately.Monitor and manage departmental mailboxes, ensuring all correspondence and requests are actioned within required timeframes.Diary Management for Complex Claims Managers.