Job Description

Job Description The purpose of the role is to work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals.Responsibilities: Engage with the macro-environment to look for new opportunities, capabilities and trends that would add value to the required analysis work.Suggest changes in executing work processes to better drive value and benefits for the business.Prepare and share recommendations for process and systems improvements in relevant area of accountability.Facilitate one-on-one or group workshops to elicit, analyze, communicate and validate requirements for changes to business processes and policies and, where relevant, IT systems.Analyze existing processes and facilitate improvements with stakeholders.Analyze and model data and data requirements where applicable.Document business/functional requirements.Conduct a gap analysis to identify the most feasible solution to meet requirements.Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.Translate business needs and data requirements into detailed business information, functional, integration and process specifications.Clarify the business requirements, technical solutions and functional/process specifications for relevant stakeholders.Coordinate and participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.Participate in market testing for Strate releases and other market projects that require the participation from the Custodian.Coordinate and participate in client testing.Participate in post project implementation review.Provide input into compiling or write system manuals where required.Compile training material and provide end-user training to stakeholders where relevant.Prioritize requirements (critical and non-critical) to identify project deliverables and time frames.Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.Anticipate consequences and adapt problem solving based on continual feedback.Act speedily to resolve problems, queries and complaints.Adapt communication styles to meet the needs of different audiences.