Job Description
Job DescriptionThe Salesforce Feature Analyst serves as a key liaison between business stakeholders and technical teams. Positioned within the Centre of Excellence, the feature analyst ensures that Salesforce solutions align with enterprise goals, regulatory standards, and customer experience strategies. With deep understanding of financial services operations, customer journeys, and compliance requirements, the feature analyst portrays their proficiency in Salesforce Financial Services Cloud by showcasing their skills in interpreting data, identifying trends, and making actionable recommendations.
Responsibilities + Skills
Education
QualificationsBachelors degree in Information Systems, Business, or related fieldSalesforce Administrator, Business Analyst and Platform App Builder certifications required with additional certification in Sales Cloud and Agentforce Specialist being an advantage
Experience
35 Years Salesforce experience in a professional service enterprise or financial services environmentProven experience in requirements gathering, feature design, and user story creationStrong understanding of Salesforce Financial Services Cloud (FSC) with firm grasp of data modelling, process mapping, and system integration principlesAbility to translate business objectives into scalable Salesforce features with excellent analytical, communication, and stakeholder management skills
