Job Description

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.Join us on our journey of shaping futures!Job Purpose:The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery. Duties & Responsibilities:Client Liaison & CommunicationManage student queries via IIE RC assist as an agent.Resolve or assist with queries or requests on IIE RC Assist.Sustain relationships with external service providers.Escalate queries / requests within the campus communication.protocol and ensure effective information sharing / referral.Capture and update student notes on SISAcademic Admissions and DeliveryAttend and assist in departmental meetings.Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.Ensure admission criteria requirements are metReview Assessment Timetable in conjunction with AcademicOperations Officers.Assist with physical exam scripts (courier and control forretrieval and marking)Academic AdministrationManages the administration of student data on SIS.Manages deadlines for completion of data / spreadsheets for reports.Documents academic query / request processes and outcomes.Compiles graduation lists in conjunction with Academic Operations Officers.Assist campus management and National with graduation.Reviews assessment timetables in conjunction with Academic Operations Officer.Allocate Lecturers and students to respective groups.Assist with student and lecturer’s orientation.Assist with student lettersAssist the team during all Internal and external auditsComplete all operational administration duties / tasks as delegated by Managers.Managed specific tasks as delegated by the managerCompliance – policy implementationReport deviations via academic query to the management.Give input on the annual policy review process.