Job Description

DESCRIPTIONOperations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality, and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.Key job responsibilitiesManage and develop a team of Area ManagersLead operational teams on a shift, deal with issues, and positively impact site performanceAnalyse shift performance against relevant business objectives, and put in place actions to improve our operational excellenceWork closely with other support teams, including HR, Finance, Health and Safety, and SecurityDesign and deliver initiatives across the sites to improve operational performanceA day in the lifeYou’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety, and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support for your team to be the best managers they can be.About the teamCustomer Fulfillment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team, which handles more than 1.5 million orders every day. The team is the foundation of our business, and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.