Job Description
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records and account maintenance in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clientsAdhering to strict laws and regulation governing Reg O, Reg P and CD/MMA processesCommunicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions as neededSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Responsibilities + Skills
Education
2-4 years of relevant experienceProficient in Microsoft OfficeAbility to work unsupervised and apply problem solving capabilitiesWorking knowledge of Aspen, Eclipse, G360 functionality, IEWA, NCIS and Complaints Management systemsDemonstrated analytical skills and mathematical knowledgeConsistently demonstrates clear and concise written and verbal communication skills
Experience
