Client Success Manager- Contract Position

This role plays a pivotal role in driving BCG U''s success across various clients in the NAMR regions. It will operate across functions, geographies, and parts of the business to ensure we are able to help our clients build strong capabilities through the use of our learning solutions. You will play a strategic and supportive partner role for our clients and ensure maintenance of a long-term partnership as programs are deployed and learning and business outcomes are realized.You will work closely with Client Success Senior Manager and manage end-to-end program delivery encompassing alignment with the client on program schedule, onboarding of learners, periodic sharing of dashboards & analytics report, collecting feedback, driving completions and program success in collaboration with the client, and feeding back market insights. You will work closely with multiple teams in and outside BCG U - content team, facilitators, technical platform team, to ensure successful delivery of each program and meeting client expectations.The role will keep a close watch on each program to plan resources, proactively Identify any issues, and make course corrections as needed in collaboration with the team. It will also play a point of contact for addressing learners'' queries and providing them timely and appropriate support in collaboration with the client’s own Learning and Development teams. It will also be responsible for collating, analyzing, and disseminating information about each program to the larger BCG U team and leadership bringing out key Insights for taking informed decisions and continuously improvising our programs and making them more robust. A core responsibility of the role lies in measuring the impact of our programs which is the key differentiator of BCG U’s offering in the market. In addition, the role will help manage our IP/assets and liaise with our technology team to enable a seamless client experience as we manage their “access” to our products and our contractual agreements for learners’ access to our platforms.