Job Description
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.Make sure we deliver an exceptional TikTok experience to users and help resolve issues that are escalated via different channels including safety inquiries.Respond to escalated user inquiries with high quality, accuracy and speed and collaborate with different teams, being the ultimate escalation point for users.Identify users' needs and help them use specific safety features. Be an advocate for users and develop ways to improve the overall user experience on the platform.Identify and report patterns, propose solutions, and drive implementations to prevent issues from recurring.Escalate risky issues to responsible teams in a timely way and follow up the whole process.Conduct initial triage and fact identification.
Responsibilities + Skills
Excellent communication and problem-solving skills with great ability to multi-task, prioritize, and manage time effectivelyYou have the ability to work in a high tempo environment, adapt and respond to day-to-day challenges of the role; the resilience and commitment to self-care to manage the emotional demands of the role.
Education
Bachelor degree or above in a related discipline such as Business, Legal, Public Policy, International RelationsFluency in English (both written and verbal communication)
Experience
You have 3-5years experience in user support/ escalation role, online operations, analyst or consulting
