Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Join the world class safety culture at Amazon Web Services (AWS) and be part of supporting the largest cloud computing infrastructure team as a Program Manager. We are looking for a Health and Safety (H&S) Program Manager who will be responsible for driving a systematic approach to delivering high-level, programmatic requirements of the AWS Safety Management Program (SMP), with a focus on defining the program structures, ownership, auditing mechanisms, policies and procedures necessary to formally measure, evaluate and improve individual and organizational H&S performance. The ideal candidate will be a highly motivated individual with a solid knowledge foundation in safety management systems, local and regional safety standards, and a proven track record of designing & improving safety programs & policies. They will have a history of building partnerships with diverse teams across multiple jurisdictions. The candidate must have the ability define clear requirements in ambiguity, proactively educate team members, leaders, and other support teams, and communicate effectively and consistently throughout all levels of the business. The role will evolve with the maturity and growth of the SMP and requires a high degree of flexibility, including the ability to deep dive time critical programs, manage compliance assurance, and deliver continuous improvement actions. Travel estimated at 35-50% Key job responsibilities • Execute a robust H&S audit program and establish and define audit mechanisms and metrics • Partner with business support functions to plan for and execute audits • Manage end-to-end audit projects and borrowed resources • Lead and/or participate in audits. Support a team of internal auditors to execute audits including on-site verification and self-assessments which provides objective, independent assurance on the effectiveness of the SMP • Facilitate and liaise with multiple stakeholders, including Operations leaders, to mutually accept audit findings and appropriate corrective action • Draft clear and concise audit reports within agreed timeframes. Guide management on appropriate corrective action • Follow up on audit recommendations to ensure appropriate corrective action has been taken to resolve identified deficiencies • Perform analyses of audit outcomes to identify trending issues. Report on key metrics and make recommendations for process and system improvements • Highlight, and provide corrective action solutions for, hazards outside of a defined audit scope • Partner with the SMP team, DCHS and HS Legal to create a continuous loop of feedback that will continuously improve the SMP • Support the design and delivery of internal auditor training • Earn trust of operations partners through proactive and continuous engagement to understand the business, identify emerging risks and educate • Other H&S program management duties as needed. About the team The AWS Health and Safety (H&S) team is expanding into a dynamic team that is critical to enabling AWS’s growth around the world, as well as ensuring compliance of AWS’s global operations, including physical data centers, as well as other AWS facilities, customer-facing enterprises and products. The H&S team has responsibility for architecting and implementing AWS’s global safety programs. This includes defining and implementing risk management and compliance systems and driving their continuous improvement; setting and refining global policies and procedures; overseeing the development of standards, tools, auditing and metrics, and employee training; ensuring effective engagement by H&S teams on global initiatives, including those that are part of Amazon’s ambitious sustainability goals; providing specialist expertise; and engaging with all AWS business units to provide scalable and H&S compliance strategies that support current and future business objectives while ensuring employee safety and compliance with H&S regulations. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.