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Manager Card Risk Issuing Competitive Structure
Job description
ResponsibilitiesLiaise with Cardholders to confirm suspected card fraud and take the necessary actions to replace the card and reimburse the cardholder in a timely manner.Liaise with the Head of Card Risk Issuing and Group Head of Operational Risk Fraud Oversight to report information on incurred card losses, and as required, the proposed actions to close the incident and prevent re-occurrence.Provide timely and accurate information to external/ internal auditors, Group Compliance, Qatar Central Bank (QCB) officials, and card scheme entities, as and when required.Build and maintain strong and effective relationship with the all other related units to achieve the Group's goals/ objectives.
Responsibilities & skills
Excellent oral and written communication skills in English and Arabic (preferable).Ability to follow standards and procedures, evaluate problems and take appropriate actions.
Education
Bachelor's degreeWell-informed of the market competitive structure, industry practices and any regulations for cards risk with at least 4 years' experience in the local environment.
Experience
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Qatar National Bank
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