Job Description

Job descriptionJob Purpose Summary:The incumbent will be responsible for timely attendance to outward and inward remittance investigations related to the Groups retail and corporate clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place to ensure smooth working and minimum escalations due to negligence or nonprioritization.Essential Duties & Responsibilities by Dimensions:A. Shareholder & Financial:- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been clearedfor initiation of timely follow-up in this regard, and thereby help avoid any losses to the Group on account of such transactions.- Implements KPIs and best practices for Senior Associate, Investigations role.- Perform a daily check on all received queries swift/email to ensure that nothing is left unattended on a particular day.- Act within the limits of the powers delegated to the incumbent.- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.B. Customer (Internal & External):- Provide adequate and efficient remittance processing services to internal customers (viz. QNB domestic branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.- To assist customers in all their queries on Banks product and seek solution to their requests.- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.- Build and maintain strong/effective relationships with related departments/units to achieve the Groups objectives.- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.