Job Description

A Host/ess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.What will I be doing?As a Host/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage guest queries in a friendly, timely, and efficient mannerEnsure knowledge of menu and all productsFollow correct reporting procedures if faced with issuesPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneAssists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay