Job description
About the roleWe are currently recruiting for Manager Customer Service Strategy for Customer Contact Centre in Doha.In this role, you will be responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. You will ensure successful implementation and execution of a Global Sales Strategy and its corresponding activities by directing and guiding the sales activity within the Customer Contact Centers.
Responsibilities & skills
Education
Works closely with product and in country teams to set yearly sales targets that are in line with wider Commercial strategy.
Experience
Ready to apply?
Sign in and make sure your profile and resume are up to date.
Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
View company profile