Job description
About the roleAs a Systems Maintenance Officer, you will be responsible in delivering exceptional customer service and technical support for hand-held devices by providing specialised technical support to end users towards configuration, diagnosis and upgrading of company provided application and services, on mobile devices to ensure optimal device performance/uptime.You will provide technical assistance to device users towards end-to-end management of device issuance and receival process.You will be involved in IT Service desk functions by responding to technical inquiries and issues via various communication channels while delivering accurate and timely assistance.
Responsibilities & skills
Education
Familiar with troubleshooting methodologies and remote support tools.Ability to multitask and manage time effectively while maintaining attention to detail.
Experience
Proven experience in mobile device support, procurement, inventory management, asset management and IT service desk/systems support.Experience in customer service or technical support role, preferably within the technology industry, device management, issuance and receival process.
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Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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