Job Description

As Manager Cabin Crew, you will lead a team of Performance Managers to develop, manage, evaluate the performance of Cabin Crew in line with Company objectives. You will provide essential strategic support to Senior Management to identify, implement and analyze initiatives and processes to meet and exceed departmental objectives.Your specific tasks include: Lead a team of Performance Managers accountable for the performance of Cabin Crew onboard and provide coaching when required.Ensure inflight safety and service standards are consistently represented.Manage Cabin Crew performance levels ensuring decorum is maintained in accordance with Company standards.Evaluate and assist with the development of in-flight services, safety procedures and product enhancements to support business objectives.Provide coaching and guidance to Cabin Crew to support them to meet their defined Key Performance Indicators and fulfill career progression.Liaise with relevant stakeholders to assess training needs and propose trainings as required.Determine appropriate selection criteria for prospective Cabin Crew and strategize manpower development for Cabin Crew.Establish Key Performance Indicators ensuring that they are appropriately implemented and communicated to all Crew.